Shipping Terms
It is important to note that all references to "business day" in this document are based on the national calendar of Taiwan. Any Taiwanese national holiday will not be considered a business day.
Order
In-stock items:
- We ship almost all in-stock items within two business days.
- If there is a delay, we will contact you directly by e-mail or phone.
Back-order or Made-to-order items:
- We accept back-orders for items with 0 stock that are still purchasable in our store.
- Every week on the last business day, we will order back-ordered and made-to-order items from the supplier and have them shipped to us by air to shorten lead time.
- Expected lead time:
- Rat Rig Lda:
- Printer kits: 3-4 weeks
- others: 1-2 weeks
- Slice Engineering:
- 1-2 weeks
- Bondtech
- 1-2 weeks
- LDO Motor
- Printer kits: 3-4 weeks
- others: 2-3 weeks
- If the item experiences a significant delay or becomes unavailable, we will promptly notify you by email or phone.
The order that contains in-stock and back-order items:
- In-stock items will be shipped within two business days, with back-ordered items being shipped as soon as they are available without additional shipping cost.
- For both in-stock and back-ordered items, the policy mentioned above applies.
Shipping
Domestic orders (Taiwan):
- For orders that are less than NTD 3000, a standard fee of NTD 120 will be applied to each order.
- Enjoy free shipping on orders over NTD 3000! 🤩
International orders (Coming soon!):
- All orders will be shipped by air with an estimated delivery time of 3 to 7 business days, depending on the destination.
- All shipments are insured against transport damages, missing items, and package loss. However, please note that you must report any issues within ten days of delivery, or your insurance will expire.
- All international shipments are shipped under DAP terms, with the buyer being responsible for all duties, taxes, and customs clearance fees.
- The rate will be frequently updated as we negotiate with our logistic supplier.
Check our Return Policy.
Tosey Innovation
No. 717-2, Shuiyuan Rd, Fengyuan District,
Taichung City 420, Taiwan